Refund Policy

Overview

NameWick, operated by Zimmify Private Limited, offers surprise pages that are digital services activating immediately upon payment. A booking grants you temporary display rights on a domain for one reserved window — you do not purchase or own the domain itself. Because of the time-limited nature of our service, we have a specific refund policy outlined below.

Eligible for Refund

We will issue a full refund in the following cases:

• Technical failure: If the domain does not display your content due to a technical issue on our end and we are unable to resolve it during your active period.
• Duplicate charge: If you are charged more than once for the same page.
• Content moderation rejection after payment: If your photo passes initial screening but is later removed by our moderation system before the booked window has meaningfully started.

Not Eligible for Refund

Refunds will not be issued for:

• Change of mind: You decided you no longer want the page after the booking has been confirmed.
• Content removal by request: If you or someone featured in the photo requests a takedown, the page is terminated but no refund is issued as the service was delivered.
• Policy violation: If your content is removed for violating our Terms of Service or Acceptable Use Policy.
• Expired bookings: Once the booked window has ended, no refund is available.

How to Request a Refund

To request a refund, email us at support@namewick.com with the following information:

• The domain name you used
• The approximate date and time of your purchase
• The reason for your refund request
• The email address used for payment

Processing Time

Refund requests are reviewed within 3 business days. If approved, refunds are processed through the payment provider that handled your transaction and may take 5-10 business days to appear on your statement, depending on your bank, wallet, or platform billing method.

Contact

For refund-related questions, contact us at support@namewick.com.